Return & Refund Policy

1. General returns

We want you to be happy with your purchase. If you are not completely satisfied, you may return most items within 30 days of purchase for a refund or exchange, subject to the conditions below.

2. Proof of Purchase

All returns must be accompanied by a valid receipt. Without this, we may be unable to process your return.

3. Condition of Items

To be eligible for a return:

Items must be unused and in their original condition
Items must be returned in original packaging where applicable
Items showing signs of wear, damage or alteration may not be accepted

4. Non-Returnable Items

The following items are non-refundable unless faulty:

Perishable goods (e.g. food items)
Personal care items (e.g. earrings, cosmetics, self care items)
Customised or personalised products
Sale or clearance items (unless defective)

5. Faulty or Damaged Goods

If an item is faulty or damaged, please return it within 30 days of purchase. You will be entitled to:

A full refund, or
A replacement (subject to stock availability)

We may request evidence of the fault (e.g. photo)

6. Refunds

Refunds will be issued using the original method of payment where possible. Please allow:

5-10 business days for processing once the return is approved

7. Exchanges

We are happy to offer exchanges for items of equal or greater value (with price difference paid) within 14 days, provided the item meets return conditions.

8. Right to Refuse

We reserve the right to refuse returns that do not comply with this policy.